Managing Your Subscription

All subscription management is done from the Subscription page in your Simple Time account.

Viewing Your Current Plan

Go to Settings > Subscription to see:

• Your current plan (Free or Pro)
• Billing cycle (monthly or annual)
• Number of active team members, and how many are paused
• Next billing date
• Subscription status

Subscribing to Pro

Changing Your Billing Details

To update your payment method, view invoices, or switch between monthly and annual billing, go to Settings > Subscription and click Manage Subscription to open the Stripe billing portal. Changes to your billing cycle take effect at the end of your current period.

Paused Team Members

The Free plan includes up to 5 users. When your account moves to Free (a trial ends, or a Pro subscription is cancelled or ends) and you have more people than that, the owner and the longest-standing members stay active and the rest are paused:

• Paused members cannot sign in. They see a message explaining that their access is paused and who to ask.
• Nothing is deleted. Their account, time entries, photos and everything else they logged are kept.
• You can see who is paused on the Team page.
• When you subscribe to Pro, paused members are restored automatically, with the same role they had before.

Cancelling Your Subscription

After cancelling:

• Your subscription remains active until the end of the current billing period.
• After that, your account moves to the Free plan. Nobody is locked out, Pro features turn off, and any team members beyond the Free plan's 5 users are paused.
• Your data is preserved — nothing is deleted.

Reactivating Your Subscription

If your billing period has not ended yet:

1. Go to Settings > Subscription.
2. Click Reactivate.

Your subscription continues as normal with no interruption.

If your billing period has already ended:

1. Go to Settings > Subscription.
2. Upgrade to Pro and complete checkout to start a new subscription.

All your data will be exactly as you left it, and paused team members come back.

Per-User Billing

Web subscriptions are billed per active team member. When you add or remove team members, the subscription quantity adjusts automatically. You are charged proportionally for members added mid-cycle.