Billing & Invoices

Simple Time uses Stripe to process web subscription payments. You can manage all billing details through the Stripe billing portal.

Accessing the Billing Portal

1. Go to Settings > Subscription.
2. Click Manage Billing.
3. You will be taken to a secure Stripe-hosted page.

From the billing portal you can:

• View past invoices and download PDF receipts
• Update your payment method (credit card, debit card)
• Update your billing address and billing email

Billing History

The billing portal shows a complete history of all charges for your Simple Time subscription. Each invoice includes:

• Date and amount charged
• Plan and number of users billed
• Payment status (paid, failed, or refunded)

You can download a PDF receipt for any invoice directly from the portal.

Updating Your Payment Method

1. Open the billing portal (see steps above).
2. Click on your payment method.
3. Add a new card or update the existing one.
4. Save your changes.

The updated payment method will be used for all future charges.

Failed Payments

If a payment fails, here is what happens:

1. Simple Time retries the charge automatically over the next 7 days.
2. Your subscription stays active during this period with a "past due" status.
3. You will receive email notifications about the failed payment.
4. If payment is not resolved within 7 days, your account enters read-only mode.

To resolve a failed payment, update your payment method in the billing portal. Once the charge succeeds, full access is restored immediately.

Mobile Subscription Billing

If you subscribed through the App Store or Google Play, billing is handled by Apple or Google — not Stripe. You will not see mobile subscription charges in the Stripe billing portal.

See Mobile App Subscriptions for how to manage mobile billing and receipts.