Fill My Route
Turn scheduled jobs into neighborhood routes — customers share a booking link, neighbors join the same route, and discounts apply automatically.
Fill My Route
Fill My Route turns any scheduled job into a neighborhood route. Your customer gets a shareable booking link; nearby neighbors use it to request a spot on the same route and day. You approve each request with one click, and your customer's discount is applied to their invoice automatically as the route fills.
Fill My Route is available on the Professional plan (and during free trials). Only owners and managers can generate links and approve requests.
How It Works
- Generate a route link — Open any scheduled work order that has a service date and a site with an address. In the FillMyRoute card, click Generate route link.
- Share it — Click Email to customer to send your customer the link with the discount pitch, or Copy link to share it yourself.
- Neighbors sign up — Anyone with the link sees a public page with your business name, the service date, a map of the route area, and a short form: address and contact info. The service is fixed to the anchor job's service — every request on the route books the same work the crew is already bringing. No account or payment is required.
- Approve requests — New signups appear under FillMyRoute in your sidebar as pending requests. Approving a request creates the client, the site, and a new work order scheduled on the same date as the anchor job.
- Discount applies automatically — When enough approved neighbor jobs unlock a discount tier, the discount is applied to the anchor customer's invoice when it's created. If the invoice already exists and isn't paid yet, it's updated and recalculated.
Configure Your Defaults
Go to Settings → FillMyRoute to set the defaults used when you generate a link:
| Setting | Default | What it controls |
|---|---|---|
| Neighborhood radius | 2,400 m (≈1.5 miles) | How far from the anchor job a neighbor's address can be |
| Max neighbor spots | 6 | Signups stop once the route is full |
| Link closes | 48 hours before the job | Gives you time to plan crew and equipment |
| Discount tiers | 2 neighbors → 15% off | What the anchor customer earns as the route fills |
Each link keeps the settings it was generated with — changing your defaults later doesn't affect links that are already live.
The Public Route Page
Neighbors who open the link see:
- Your business name and logo
- The service date and when signups close
- A map showing the general route area — your customer's exact address is never shown
- A live meter of spots claimed and the discount tiers
- The service on the route (taken from the anchor job's first service line item)
- A short request form (address with autocomplete, name, and email or phone)
Addresses are verified on our servers. If an address is outside the route radius, the neighbor sees a friendly "you're a bit outside this route" message — and their details are still saved in your FillMyRoute inbox under Out of area, so you can follow up about a future route on their street.
Managing Requests
Open FillMyRoute in the sidebar to see all requests, organized by status:
- Pending — Awaiting your decision. Each request shows the neighbor's contact info, address, distance from the anchor job, and the route's service. Click Approve or Decline.
- Approved — Requests you accepted, with a link to the work order that was created.
- Declined — Requests you turned down.
- Out of area — Leads that were outside the route radius.
Approving a request:
- Creates a client (or reuses an existing client with the same email)
- Creates a site at the verified address
- Creates a work order titled "Route fill — [service]", scheduled on the anchor job's date
Workers are not assigned automatically — assign them from the new work order like any other job.
Discounts
Discount tiers are based on the number of approved neighbor jobs on the route (pending requests don't count):
- When a tier is reached, the earned discount is recorded on the route.
- When you create the anchor job's invoice, the discount is applied automatically and totals are recalculated.
- If the anchor invoice already exists and is unpaid, approving the qualifying request updates the invoice immediately.
- Invoices that are already paid or cancelled are never changed — you'll see a warning instead.
Link Lifecycle
- Expiry — Links stop accepting signups at the configured cutoff (48 hours before the job by default).
- Rescheduling — If you move the anchor job to a new date, the link's date and expiry move with it.
- Cancelling — If the anchor job is cancelled or closed early, the link is disabled and pending requests are cancelled automatically.
- Disable / regenerate — You can disable a link at any time from the work order, or regenerate it to issue a fresh link (existing requests are kept).
Tips
- Generate the link as soon as you book the job — more lead time means more neighbors see it.
- Ask your customer to post in their neighborhood Facebook group or on Nextdoor; that's where these links perform best.
- Keep the spot cap realistic for a single day. It's better to fill six spots and finish strong than to overcommit.
- Watch the Out of area tab — three leads on the same far-away street is your next anchor job.